Production Time

Each Nestling Notes book is printed and bound to order — your memories deserve more than an off-the-shelf product. Please allow time for our production studios to craft your keepsake.

Softcover Books

3–5 business days to produce before dispatch.

Hardcover Books

5–7 business days to produce before dispatch.

Please note
Production times may be extended during peak seasons (Mother's Day, Christmas, etc.). We'll always keep you informed if there are any delays.

Shipping Rates & Timeframes

We ship worldwide so every family can hold their memories in their hands. Each book is produced through our network of certified printing studios located around the world, ensuring your order is fulfilled as close to you as possible — reducing transit times and delivering your keepsake in the best condition.

Shipping costs and estimated delivery timeframes are calculated at checkout based on your delivery address. Delivery costs typically range from $5 to $25 USD depending on your location. You'll see the exact cost and options available to you before placing your order.

Delivery estimates
All delivery timeframes are estimates and begin from the date of dispatch — after production is complete. Actual delivery times may vary depending on your location and local postal services.

Duties & Customs
Some orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the recipient and vary by country — we're unable to predict or control them.

Order Tracking

Once your book has been dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this to follow your order's journey right to your door.

Dispatch Email

Sent as soon as your book leaves our production studio.

Live Tracking

Click the link in your email to track your parcel in real time.

If you haven't received a dispatch email within your expected production window, please check your spam folder first — then reach out to us and we'll look into it right away.

Returns & Refunds

Because every Nestling Notes book is personalised and printed uniquely for you, we're unable to accept returns or exchanges for change-of-mind purchases. We hope you understand — your book was made just for you.

However, if your order arrives damaged, defective, or isn't what you ordered, we will absolutely make it right. Please see the section below.

Non-Returnable Items
All personalised and custom-printed books are final sale. Please review your order carefully before confirming your purchase, as we cannot make changes once production has begun.

Damaged or Incorrect Orders

We take great care in the production and packaging of every book. But if something has gone wrong, please follow these steps and we'll resolve it promptly:

1. Contact us within 14 days of delivery Reach out to us at hello@nestlingnotes.com within 14 days of receiving your order.
2. Share your order number & photos Include your order number and clear photographs showing the damage or error so we can assess the issue.
3. We'll review and respond Our team will respond within 2–3 business days with a resolution — typically a complimentary reprint and reshipment at no cost to you.

Please note
We're unable to process claims for damage reported more than 14 days after delivery. We recommend inspecting your book as soon as it arrives.

Still Have Questions?

Our team is always happy to help. Whether you're unsure about shipping to your country, want to check on your order, or anything else — don't hesitate to get in touch.